Elden Ring: Bandai Namco Apologizes for Performance Issues

Bandai Namco has apologized for a number of performance issues affecting Elden Ring players, including numerous complaints of frame rate issues on PC.

In a post on its website, the publisher acknowledged that the game is "currently experiencing some issues that are preventing the game from playing properly under some conditions," and apologized while asking for patience.

By far the biggest compaint around the game's current state is about frame rate and stuttering issues on PC. The game is currently seeing "Mixed" reviews on Steam, with many complaints focused on the above issues. That issue has been exacerbated by the fact that console versions received a patch to alleviate frame rate problems (among other things) on launch day, with no such update for PC

"Struggling to maintain 60FPS/1080p on a 3080," wrote Steam player shmoople, summing up many similar messages "massive stuttering and drops to the mid 20s, crashed 4 times within 2 hours of game time, 60 FPS cap, and no ultrawide support."

Bandai Namco acknowledged the problems, saying that it would be "constantly working to improve the game so that it can be played comfortably on various PC environments and platforms." The publisher also suggested that updating graphics card drivers could help alleviate the issues.

On the Elden Ring Reddit, some users are suggesting their own temporary fixes, from changing your PC's system graphics settings to altering device settings, with many saying these methods have helped performance.

The notes cover a three other key areas too, comprising issues with mouse sensitivity, Easy Anti-Cheat, and games not saving properly on PS5. You can read the full notes below:

Elden Ring Performance Issues Statement

• Regarding the problem of the mouse being too sensitive in the PC version
  • We will be sending out a patch for this issue in the near future.
• Regarding the problem of Easy Anti-Cheat failing to launch when the Steam account name is set to 2-byte characters.
  • We are aware of the cause of this issue and will be providing a patch in the near future.
• Regarding the phenomenon of frame rate and other performance-related issues during gameplayWe will be constantly working to improve the game so that it can be played comfortably on various PC environments and platforms.
  • For the PC version, updating your graphics card drivers to the latest version may significantly improve performance.
• About the phenomenon of game data that does not save correctly in the PlayStation 5 version
  • If the PS5 console is unexpectedly turned off while playing a game or in rest mode, saved data may not be saved correctly.
  • We are aware of the cause of this issue and are working on a patch to correct it, but until the patch is released, please save your game manually by exiting the game regularly.
  • Game data will be saved correctly if you quit the game by opening the system menu using the OPTION button and selecting "Quit Game.”

Over on console, things are a different story – our performance review of new-gen versions found issues with all formats, but concluded that the PS5 version is currently the most stable console version.

Aside from performance, Elden Ring's reception is a different story. We awarded it a full 10/10, saying it brings "relentlessly challenging combat to an incredible open world that gives us the freedom to choose our own path." It's currently one of the best-reviewed games in modern history.

Our Elden Ring guide will be growing over time — make sure you give it a look if you need help through The Lands Between.

Joe Skrebels is IGN's Executive Editor of News. Follow him on Twitter. Have a tip for us? Want to discuss a possible story? Please send an email to newstips@ign.com.