Amazon Now Arranging PS5 Deliveries for Customers With Missing Consoles

Amazon has begun to email UK customers who were sent alternate items instead of PS5 consoles on launch day, telling them that a new PlayStation 5 has been secured and can be dispatched within 14 days. In an email received by a writer who previously investigated the missing PS5 situation in the UK for IGN, Amazon said: “We are pleased to confirm that we will be able to secure a PlayStation 5 for you as a replacement for the order that you didn’t receive.”

Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU

— Bex April May (@bexlectric) November 19, 2020

“Subject to valid payment, we expect to dispatch your PlayStation 5 within 14 days of your confirmation,” the email stated, after explaining the process needed to be completed in order to inform Amazon that the customer wishes to re-open the order. If you weren’t already aware of the strange situation in the UK, on launch day a number of Amazon customers received boxes packed with miscellaneous items instead of PS5 consoles. From dog food to grills to fitness equipment, it appeared that there had either been a massive mistake or something stranger was afoot. Our investigation takes a deep look at the situation, but this is the first we’ve heard of Amazon being able to rectify things beyond refunds. [widget path="global/article/imagegallery" parameters="albumSlug=ps5-console-first-look-size-comparison&captions=true"] While it’s unconfirmed that the problem is related to theft with intent to sell, scalping of consoles has been a major problem during the launch of the next-generation consoles. PS5 scalpers have been selling consoles for almost $2,000, although thankfully some scalpers have had their orders cancelled. We took a look at how all this was predicted in sneaker culture, which also suffers from scalpers. [poilib element="accentDivider"] Matt Purslow is IGN's UK News and Entertainment Writer.